Who is Emma

Emma Rainville is the Co-Founder of Shockwave Solutions, LLC. She is an accomplished Executive Integrator / Integrator Coach available for engagement. Emma brings a broad range of leadership experience, including operations, logistics, manufacturing, fulfillment, strategic planning, and P&L management with over 20 years of experience.

Emma is a results-oriented, decisive, and direct executive with proven success in leading organizations. Emma does not give advice but executes the strategies to get the company moving in the direction of the vision.

Emma has led 8 VTO creations, sat in over 48 Company Quarterly meetings, 11 Annual meetings, and she has led hundreds of L-10s. She is a proud member and graduate of Mark Winter's EOS Integrator™ Academy. Emma has worked across various industries, company sizes, and funding stages. Emma has also mentored and coached numerous Integrators and Visionaries, helping them get to the next level and achieve their goals.

Career

I have worked in Operations for over 20 years, and have been working as a CEO since 2014. In my career, I have proudly received recognition as an industry leader, receiving multiple awards for my leadership, while acting as keynote speaker for several masterminds and conferences. Over the course of my career, I have been responsible for the results achieved by 12 companies at above a $50 million gross, and supported hundreds of businesses at various levels.

Community

In addition to my achievements as an executive, I also give much of my time giving back to the community. I am currently on 4 nonprofit committees, one of which I co-founded. Most recently I accepted the position of Vice President for Pineapple Support, a charity that helps provide mental health treatment to adult entertainers.

Education

Alongside my career in Operations, I have continually furthered my education and experience. I have a BS in Dietetics from James Madison University, and a Bachelor’s in Social Work from the University of Central Florida. I have also achieved a Master’s in Nursing from the University of North Carolina, along with an All But Dissertation in the Forensic Science Ph.D program at Texas A&M.

Mentorship

I believe in sharing my skills and experience with others. As such, I have worked to mentor and support people at all levels of their careers. I have helped influence Visionaries, Integrators, Operations Managers, Directors, Project Managers, Marketing Directors and more, helping to identify and develop their skills and chart out their personal journeys.

How I Work

An Integrator is the person who is the tie-breaker for the Leadership Team, is the glue for the organization, holds everything together, sets the pace, is accountable for the P&L results, executes the business plan, holds the Leadership Team accountable, and is the steady force in the organization.

The Integrator also creates organizational clarity, communication, and consistency; operates more on logic; drives results; forces resolution, focus, team unity, prioritization and follow-through; is the filter for all of the Visionary’s ideas; harmoniously integrates the Leadership Team; and helps to remove obstacles and barriers.

So how can an integrator change your organization?

Establishing Effective Meetings

Meetings should have a purpose and benefit everyone in attendance. Many companies don’t even get close to this ideal. I work to introduce effective, consistent structures for meetings, removing a common source of frustration.

Working Together

Everyone in a company should be on the same page - everyone should understand exactly what they’re working towards, and what their individual role in achieving that goal is. I work to get everyone working on the same level, improving efficiency, results, and employee satisfaction.

Improving Customer Satisfaction

Customer satisfaction is vastly more important than you may think. Giving your customers great service doesn’t just make them happy - it should cut refunds and chargebacks, prevent legal liability, and more. I work to take customer service to a new level.

Launching New Products

Planning to launch a new product? I have led clients through countless product launches. I handle every part of the journey, from copyright searches and product planning to achieving excellent production quality at a low cost.

Developing Profitability

Profitability isn’t a set figure. It’s something that can be improved. By getting you better deals for manufacturing, fulfillment, and more, cutting costs while introducing new revenue sources, I make sure that you keep more of the money you make.

Tracking and Improving CLTV

Customer Lifetime Value (CLTV) is one of my single biggest focuses. In short, it tracks how much a customer spends across their entire engagement with you. I work to establish and improve CLTV, making each customer worth more to you.

Clients

Who I have work with

Saphire Media Group
Svelte Media Inc
Webseeds
Health-E Enterprises

There’s no other way to put it – Emma is a unicorn. And not just any unicorn, a unicorn with a jewel encrusted horn. That’s how rare she is. In fact, her unique combination of God-given talents and high leverage skills makes her a veritable spark plug for any business: From merchant accounts to operations, from compliance to infrastructure, from automation to hiring, from managing traffic to seamless scaling – Emma is a battle hardened expert that can take your business to the next level. So if you’re fortunate enough to get the opportunity to work with her and with Shockwave – take it.

Julian Reyes Red Hot Marketing

Two years ago we lost our CEO suddenly and I as the founder had to step back into the business.We were losing money, had broken systems and processes, old IT infrastructure …in short a big mess and a lot of stress. Emma Rainville was introduced by a mutual acquaintance and quickly gave us assistance that saved us many thousands a month in expenses, and added significantly to the top line. In just three months we went from being in the red to getting profits back over $100,000 per month. Specifically, this involved replacing our existing support and IT solutions with streamlined and superior offerings to cut costs, and introducing us to suitable traffic sources to grow revenue. Since those initial critical months, Emma has continued to help us with advice. I’ve grown to understand that whatever the area of the business is facing a challenge, she likely has the best practice way to grow/fix/improve.

Richard La Ruina PUA Training

We’ve nearly doubled our profitability from last year (most of this was on our end BUT that’s because I actually have TIME to think now – I can’t emphasize this point strongly enough)… My stress has gone from a 9-10 to a 1-2 on a daily basis… We have a rockstar team that I can trust to get the day-to-day stuff done and keep things moving… I now spend AT LEAST half of my time on high-leverage, highly strategic areas of the business instead of fighting day-to-day fires (it used to be ~5% if anything)… Emma is the unsung hero of our industry.

Jeremy Reeves Peakbiome

EMMA RAINVILLE

Strategy | Action | Results